The customer is provided with a real-time view. When a WAN issue occurs, the gateway probe will provide the alarm and all the associated APs shall also signal the degraded performance. Wi-Fi performance of the various APs is assessed via the Xperience APP installed on the smartphones of the employees. Xperience Smart Office 360 solution provides a user-friendly monitoring dashboard to detect lower performance of the various APs distributed throughout the premises and provides immediate alarming when the set thresholds are exceeded.īoth the Network Gateway and the various APs are monitored, providing a fast and easy diagnosis of degradation of QoS, either WAN or LAN related. Increased business customer satisfaction with the operator technical solutions.Reduction in operational costs due to reduced need to visit the customers.Smart Office 360 provides a comprehensive set of probing solutions to assess QoS/QoE at each location, with Real-Time monitoring of Network Gateway and alarms for each AP, significantly reducing the need for local interventions. The support procedures usually rely on sending a subcontracted technical Field Force team to visit the Customer to troubleshoot the complaint and take action where required. Poor service invariably leads to a high-level complaint, requiring an urgent response. These APs may have little or no supervision systems, sometimes faults going undetected for a long time. Large customer premises invariably need a few Access Points (APs) to provide an efficient and reliable Wi-Fi service throughout the building, both for use by own staff or guests.
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